FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

4. I NEED HELP WITH A LATE ORDER

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard Discover as well as Amex.

6. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

7. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

8. WHICH COUNTRIES DO YOU SHIP TO ?

We are trying to serve lovers of Asian Brushpainting all over the world. Until now, we have been shipping out fine Asian brush painting and calligraphy supplies to clients in more than 50 countries. Just select your country when checking out and you will find out immediately whether shipment to your country is available or not.


10.HOW DOES IT WORK WITH SHIPPING OF LIQUID OR HAZARDOUS PRODUCTS SUCH AS INK, INSTICKS OR SEAL PASTE?


Due to international airline regulations, liquid products cannot be shipped via international courier service such as UPS or Fedex but only via Hong Kong Post. In order for you to receive your products as soon as possible, we ship liquid and non liquid products separately should you order products from both categories at the same time and opt for Express shipment for the non liquid products.

In case you buy liquid and non liquid products at the same time and choose Economy Shipment for the non liquid products, both product types will be shipped at the same time, with the same forwarder but separately.

The shipping time for shipments with Hong Kong post which we use for liquid products is 8-18 working days. The shipping price for shipping with Hong Kong post is already allocated to the product cost for all liquid products. Products classified as liquid (or hazardous) products are liquid ink, ink sticks, water colors and seal paste.

If you check out and have both - liquid and non liquid products in your cart, the shipment options you can choose from during checkout (Express & Economy) are only applicable to the non liquid product(s) in your cart. The weight of the liquid product(s) in your cart will not be calculated and does not affect the shipping prices you can choose from between Economy and Express shipment - since we already allocated the shipment cost of the non-liquid product to its sales price before.

11.WHICH PRODUCTS ARE CONSIDERED HAZARDOUS PRODUCTS?

According to all relevant forwarding agencies, the product types considered hazardous products are liquid products (ink, seal paste, watercolors), powders (e.g. ink sticks since they contain charcoal or Alumn Powder) and weapons (category in which our seal carving knives are places unfortunately...).